VERSO
Returns & Exchanges
If something isn't right, we're here to help.
Returns
We want you to be happy with your VERSO purchase. Eligible products may be returned in accordance with our current return policy.
Before returning an item, please contact our customer support team or follow the return instructions provided with your order.
Return Conditions
To be eligible for a return, products should generally be returned in their original condition.
- Items should be unworn and unused.
- Items should not have been washed or altered.
- Original tags should remain attached.
- Products should be returned with their original packaging where applicable.
- Items should not contain stains, damage, perfume, makeup, or other signs of use.
Exchanges
If you need a different size or would like to exchange an eligible product, please contact us with your order details.
All exchanges are subject to stock and size availability. If the requested replacement is unavailable, another available solution may be offered.
Non-Returnable Items
Certain products may not be eligible for return or exchange because of hygiene requirements, product condition, customisation, or the nature of the product.
Products clearly identified as final sale or non-returnable may also be excluded unless otherwise required by applicable law.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs showing the product and the problem so our team can review your request.
Refunds
Once an eligible returned item has been received and inspected, we will process the applicable refund according to our current refund procedure.
The time required for the refunded amount to appear may depend on your payment method, bank, or payment provider.
Return Shipping
Responsibility for return shipping costs may depend on the reason for the return and the terms applicable to your order.
If an item was sent incorrectly or arrived damaged or defective, please contact us before arranging a return.